Number Registration is your one-stop-shop to reduce the risk of spam labeling across the largest global network of devices with 500+ million users.
Number Registration is completely free. For Branded Call, monthly and enterprise plans are available. See our pricing page for more details.
Number Registration establishes your business as a legitimate caller to the carriers that deliver calls. When combined with customer-friendly calling practices, this reduces the risk of calls being labeled as spam. It does not impact the caller name displayed to recipients on outbound calls. Branded Call is a solution for customizing the caller ID display shown to call recipients. This includes display name (up to 32 characters), as well as logo and call reason on select devices and carriers.
No. Businesses that have already registered their numbers with Number Registration can easily add Branded Call to their Hiya account. However, it’s not a requirement to use Number Registration before you can use Branded Call. You can get started directly with Branded Call, and you will automatically get all the benefits of Number Registration on your branded phone numbers.
No. Number Registration and Branded Call can both reduce the likelihood of your calls being labeled as spam, but it is still possible to be labeled as spam or nuisance even after registering your numbers or adding branding. Number Registration establishes you as a legitimate caller to carriers delivering your calls, which reduces your chance of spam labeling. Branded caller ID can reduce the likelihood of your calls being reported as spam because the call recipient will see your trusted branded caller ID rather than an unknown number. However, consumer reactions also play a role in whether a call is flagged, and businesses are responsible for ensuring their calling practices adhere to government call regulations in their region and respect consumer preferences. Learn more with our 10 step business guide.
Currently, monthly plans for Branded Call are available in US, UK, Canada, and Australia only. Enterprise plans are available in all countries and start at $500/month.
Only legitimate businesses can create a Hiya account, and businesses can only be registered by a representative of the business. As part of the sign up process for a new business, Hiya will collect information with the sole purpose of identifying the business and confirming its legal status. This information includes:
Hiya will confirm the accuracy of the information provided, and will contact the user if there are any issues to be addressed. Often, this verification will be completed within a matter of seconds.
If you do not have a DUNS number, learn how to get a DUNS number at https://www.dnb.com/duns/get-a-duns.html. Once completed, log back in to your Hiya account and resume creating your account.
No! Hiya’s Branded Call subscriptions all include both types of branded calls.
The exact display will vary by device and carrier, however, all branded calls made to mobile phones on the Hiya Network can have a customized caller name displayed that is up to 32 characters.