Hiya Resources

For enterprises that depend on reaching their customers by phone, it’s critical to build your reputation by employing good calling practices. These tips will help you build a positive call reputation.

Don't let another customer get away because they couldn't recognize your call. 94% of calls from unknown numbers aren't answered. Adding enhanced caller ID is the first step to getting through but go beyond just that with a true voice performance strategy for exceptional results.

Learn about a new technology developed by Hiya that goes beyond traditional scam detection techniques to proactively hunt and shut down scam calls.

For all the time and money call centers spend monitoring KPIs, many are working blind when it comes to control and intelligence AFTER the call is placed.

It can seem like there are lots of solutions out there that can provide a "branded call display" on the mobile phone. But are there?

Hiya has a new partnership with Ericsson to provide network-based call protection to wireless carriers globally running on Ericsson networks.

How do you measure customer satisfaction? It is possible. Learn which metrics are the most important for building strong customer relationships, and why you want to monitor them over time.

Hiya’s Q3 Global Call Threat Report reveals spam and fraud rates in 39 countries, and details the types of scam calls that are the most prominent in select countries.

The world is drowning in spam calls. In Q4 of 2022, Hiya observed more than 7.5 billion spam and fraud calls around the world - that 82 million each day.

The world is drowning in spam calls. In Q4 of 2023, Hiya observed more than 7.5 billion spam and fraud calls around the world - that 82 million each day.

They are also the first global carrier to take advantage of our integration partnership with Ericsson, announced last year, which allows for the fast and simple activation of Hiya Protect on Ericsson powered networks.

Phone fraud on a country-by-country basis reached new heights in Q2, according to the Q2 2023 Global Call Threat Report.