68% of UK mobile phone users do not answer calls from unknown numbers*
Current reality
- Screen display: an unknown number
- Customer Reaction: 🚫 Ignored or declined
What’s possible
- Screen display: Business name, logo, reason for call
- Customer Reaction: ✅ Trusted and answered
80% of consumers are more likely to answer
when they know who is calling*
Get your free call inspection
✅ No obligation ✅ Results in 48 hours ✅ UK specific networks
What you will receive:
- Comprehensive review of how your business numbers display on UK networks
- Identify spam, nuisance, or fraud labels on your numbers
- Analysis of inconsistent CLI (caller ID)
- Calling practice assessment trends impacting contact rates
- Recommendations for improvement
Trusted by leading UK brands
The hidden cost of unknown callers
Every unanswered call represents lost revenue, wasted resources, and frustrated agents. Here's what unidentified calls are really costing UK businesses:
78%
of customers buy from the first company to respond
92%
believe unidentified calls may be fraud
6-10
unwanted calls UK consumers receive weekly
The impact on UK contact centres
Beyond lost revenue, unidentified calls create operational challenges that compound daily
40%
Agent turnover when
connection rates drop
connection rates drop
£3,200
Average cost to recruit
and train one agent
and train one agent
60%
Of agent time spent
redialing unanswered calls
redialing unanswered calls
Why call inspection reports help
- Gain transparency: See how your calls are displayed to customers
- Identify risks: Find and solve poor calling practices, and technical issues
- Empower action: Optimize your calling strategy and bolster your reputation
“Hiya has helped increase connect rates on numerous campaigns. A campaign went from 70% to averaging around 85% connection rate.”
Jared Govender
Dialer Controller, Sales
Why call inspection reports help
- Gain transparency: See how your calls are displayed to customers
- Identify risks: Find and solve poor calling practices, and technical issues
- Empower action: Optimize your calling strategy and bolster your reputation
Built for pros whose day runs on calls
The Hiya AI Phone app blocks spam, takes call notes, generates summaries and keeps you organized — so you can focus on what matters.
