Hiya Resources
Learn about best practices and the latest trends in the voice channel.
Featured
Report
Global Call Threat Report Q1 2025
With the increased use of AI, deepfakes and AI-generated audio in calls are increasing. Hiya flagged 12.5 billion spam calls worldwide in Q1 2025.
https://www.hiya.com/global-call-threat-report
Report
State of the Call 2024
Read this report to learn the top trends and insights on the voice call from our global data set of 250+ billion calls processed in 2023.
https://www.hiya.com/state-of-the-call
eBook
Beyond the Black Box: Cracking Open the Secrets of Branded Call Intelligence
For all the time and money call centers spend monitoring KPIs, many are working blind when it comes to control and intelligence AFTER the call is placed.
https://work.hiya.com/beyond-the-black-box-call-intelligence
Resource type
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Report
Hiya Global Call Threat Report Q1 2023
Hiya observed more than 6.7 billion spam and fraud calls in the first quarter of 2023. This report covers the global phone spam and fraud rates, emerging scam tactics, and why spam and fraud protection is necessary.
https://www.hiya.com/global-call-threat-report
Video
Personal Call Filtering: The Industry’s First-ever Individualized Call Protection
Personal Call Filtering, formerly know as Personal AI, is a new layer of the Hiya Protect model and it’s available now. Similar to an email spam filter, it personalizes call protection to the individual subscriber so they receive the calls that are important to them while being protected from targeted attacks.
https://work.hiya.com/personal-ai-video
Report
Special Report for State of the Call Summit 2023
This mid-year report exposes prevalent phone scams across the regions and providing an overview of the rise of AI voice impersonation scams.
https://work.hiya.com/sotc-summit-report
eBook
Which Sales & Marketing Metrics are the Most Important?
Get the Hiya Sales and Marketing Metrics eBook so with our analytics and Branded Caller ID, we can help you get your calls answered.
https://work.hiya.com/sales-marketing-metrics-ebook
eBook
IT Professionals: How to Optimize your Voice Calling Operations
The IT department is ultimately responsible for deploying any new telecom hardware or software. This guide details 4 key areas IT professionals should zero in on to optimize their company’s voice channel.
https://work.hiya.com/it-metrics-ebook
Webinar
Introducing Call Branding and Reputation in the UK: What you need to know
Join CCW Digital's Principal Analyst Brian Cantor along with Hiya's Senior Product Marketers to learn how to leverage tools and services available to UK businesses.
https://work.hiya.com/ccw-hiya-introducing-call-branding-uk-2023
Webinar
State of the Call 2023 Webinar
Join Hiya CEO, Alex Algard, and VP of Product, Tanvi Saxena, as they review the key changes to the voice channel in 2023.
https://work.hiya.com/state-of-the-call-webinar-2023
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Report
State of the Call 2023 Report
Read this report to learn the top trends and insights on the voice call from our global data set of 250+ billion calls processed in 2022.
https://www.hiya.com/state-of-the-call
Webinar
State of the Call Canada Webinar
Watch this recording of our Canadian-focused State of the Call 2022 webinar, where our VP of Business Development based in Toronto discusses the current trends we're seeing in the voice channel in Canada.
https://work.hiya.com/state-of-the-call-canada-webinar-2022
Webinar
State of the Call Europe 2022 Webinar
Watch a recording of our webinar with Alex Algard, CEO of Hiya, to learn the latest insights and trends on the voice channel in Europe.
https://work.hiya.com/state-of-the-call-europe-webinar-recording-2022
Webinar
State of the Call Services Webinar 2022
Join Hiya and CEI as they discuss the state of the call for customer services in 2022, and what you can do to protect your brands reputation and increase the efficiency of the voice channel for your business.
https://work.hiya.com/state-of-the-call-services
Report
State of the Call Europe 2022 Report
Read this report to learn the 10 top trends and insights on the voice call in Europe for 2022
https://work.hiya.com/state-of-the-call-report-europe-2022
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