Hiya Resources
Learn about best practices and the latest trends in the voice channel.
Featured
Report
Global Call Threat Report Q1 2025
With the increased use of AI, deepfakes and AI-generated audio in calls are increasing. Hiya flagged 12.5 billion spam calls worldwide in Q1 2025.
https://www.hiya.com/global-call-threat-report
Report
State of the Call 2024
Read this report to learn the top trends and insights on the voice call from our global data set of 250+ billion calls processed in 2023.
https://www.hiya.com/state-of-the-call
eBook
Beyond the Black Box: Cracking Open the Secrets of Branded Call Intelligence
For all the time and money call centers spend monitoring KPIs, many are working blind when it comes to control and intelligence AFTER the call is placed.
https://work.hiya.com/beyond-the-black-box-call-intelligence
Resource type
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Webinar
The 2022 Budget: How to Get More Spend for Your Call Center
Data is your biggest asset when making a compelling business case for additional budget. Use it to get more spend in 2022.
https://work.hiya.com/get-more-spend-webinar
Webinar
How to Make Your Phone Calls Prosper in a World of Scammers and Spam Blockers
Join an industry-leading UC security expert, together with subject matter experts from call spam and identification service Hiya.
https://hiya-1.wistia.com/medias/8dj6plefie
Webinar
Customer Experience Innovations in the 5G era
Join us for this panel where industry insiders will share what customer experience innovations we should expect in 2021 and beyond.
https://work.hiya.com/customer-experience-innovations-webinar
Report
State of the Call 2021 Impact Report: Healthcare
Hiya continues the 2021 State of the Call research series with a deep look at the impact of the current trends in voice on the healthcare industry.
https://work.hiya.com/state-of-the-call-report-healthcare
Webinar
Webinar: Five Biggest Challenges for the Voice Channel
Listen to Hiya's Julianne Maila and CCW Digitals's Brian Cantor discuss the latest insights of the voice channel we learned in 2021.
https://work.hiya.com/five-biggest-challenges-webinar
Webinar
Webinar: Prevent Illegal Phone Spoofing in 2021
It's critical to protect your organization's numbers from being spoofed by sophisticated hackers. Watch the webinar to find out how.
https://work.hiya.com/wbn-hiya-connect-spoof-webinar
Webinar
Webinar: State of the Call 2021
The State of the Call 2021. Watch the recorded webinar by Alex Algard, CEO of Hiya, for 2021 voice call insights and trends.
https://work.hiya.com/wbn-hiya-state-of-the-call
Report
State of the Call 2021 Impact Report - Financial Services
People prefer to communicate through the voice channel overall, and in the financial services sector, the sentiment is no different. See all the voice trends for financial services contact centers in the State of the Call Impact Report.
https://work.hiya.com/state-of-the-call-report-finance
Report
State of the Call 2021 Report
Should you answer that call? 94% of the time an unknown caller rings, people don't answer. Learn why along with other trends your business needs to know in our 2021 State of the Call Report.
https://work.hiya.com/state-of-the-call-report
Report
Customer Experience Trends, Challenges & Innovations
Where is customer experience going in 2021? This Hiya-sponsored CCW Market Study has this answer and more.
https://work.hiya.com/ccw-market-study-aug2020
Report
Wangiri Scam Report
See the latest analysis on the world's most prevalent phone scam.
https://work.hiya.com/wangiri-scam-report
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